Margaret Hanley is the Head of Consulting at the Web Technology Group in London, UK. She has worked as a User Experience lead and manager over the last seven years in companies ranging from Yellow Pages in Australia and Argus Associates in the US; to Information Architecture Team Leader and Executive Producer at the BBC in the UK and Head of User Experience of DNA, a division of Avenue A| Razorfish. Throughout her time as a manager she has managed teams as large as 50 and as small as three. Her credo is to learn from as many situations as possible especially from your mistakes.